Refund Policy

Last updated: January 2025

1. Refund Eligibility

You are eligible for a full refund if:

• Your refund request is made within 30 days of your original purchase date
• You submit your refund request via email to our support team
• You provide a valid reason for the refund request
• You have not violated our Terms of Service
• You have not engaged in fraudulent activity or abuse of our services

2. How to Request a Refund

All refund requests MUST be submitted via email. We do not accept refund requests through any other channel.

Email Template

Please use the following format for your refund request:

3. Common Valid Refund Reasons

Examples of valid refund reasons include:

• Technical issues preventing the software from functioning properly
• Incompatibility with your operating system (not listed on our requirements)
• Missing advertised features or functionality
• Software does not meet your expectations or needs
• Broker integration issues that cannot be resolved
• Performance issues affecting usability
• Change of mind within the 30-day period

4. Refund Processing

4.1 Review Period

We will review all refund requests within 2-3 business days. We may contact you for additional information to better understand your situation and potentially resolve any issues.

4.2 Approval Process

Most refund requests submitted within 30 days with a valid reason are approved. We reserve the right to deny refund requests that:

• Are submitted after the 30-day guarantee period
• Involve violations of our Terms of Service
• Show evidence of abuse or fraudulent activity
• Are for purchases made with stolen payment methods

4.3 Refund Timeline

• Approval: 2-3 business days
• Processing: 5-7 business days
• Bank/Card posting: 3-10 business days (depends on your bank)

Total time from request to seeing funds in your account: typically 10-20 business days.

4.4 Refund Method

All refunds are processed to the original payment method used for purchase. If your original payment method is no longer valid, please contact us to arrange an alternative refund method.

5. What Happens After a Refund

Once a refund is approved and processed:

• Your license key will be deactivated and can no longer be used
• You will lose access to software updates and support
• You must uninstall and delete all copies of the software
• Any referral bonuses earned from your purchase will be reversed
• Your account may remain active for future purchases (unless you request deletion)

6. IMPORTANT: No Chargebacks Policy

6.1 Why We Don't Accept Chargebacks

Chargebacks:

• Bypass our fair refund process and prevent us from addressing your concerns
• Incur significant fees to our business ($15-50 per chargeback)
• Prevent us from deactivating your license, potentially enabling software piracy
• Are often fraudulent when a legitimate refund process is available
• Can result in payment processor penalties that affect all our customers

6.2 Consequences of Chargebacks

If you file a chargeback instead of requesting a refund via email:

• Your account will be immediately terminated
• Your license will be permanently revoked
• You will be banned from future purchases
• We will dispute the chargeback with evidence of our refund policy
• We may pursue legal action for fraud and breach of terms
• Your information may be shared with fraud prevention services

6.3 The Right Way to Get a Refund

Simply email us at support@aistocktrader.pro

We process refund requests quickly and fairly. You'll get your money back faster through our refund process than through a chargeback, and you'll avoid account termination.

7. Special Circumstances

7.1 Technical Issues

If you're experiencing technical issues, please contact our support team before requesting a refund. We're happy to help troubleshoot and resolve issues. Many problems can be solved quickly.

7.2 Broker Compatibility

We support all major brokers with API access. If you're having trouble connecting to your broker, our support team can assist you. This is rarely grounds for a refund as the issue is usually configuration-related.

7.3 After 30 Days

Refund requests submitted after 30 days are generally not approved. However, we may consider exceptions in extraordinary circumstances (e.g., serious bugs, medical emergencies). Please contact us to discuss your situation.

7.4 Multiple Licenses

If you purchased multiple licenses, you may request partial refunds for unused licenses within the 30-day period.

8. Partial Refunds

We do not offer partial refunds except in these specific cases:

• Multiple license purchases where only some licenses are used
• Pricing errors where you were overcharged
• Duplicate transactions (accidental double purchases)

9. Non-Refundable Items

The following are not eligible for refunds:

• Third-party services (broker fees, AI API costs, etc.)
• Trading losses or financial losses from using the software
• Referral bonuses (these are separate from your purchase)
• Services rendered before a refund request (e.g., support time)

10. Refund Request Template

For fastest processing, copy and complete this template:

11. Contact Information

For all refund requests and questions about this policy:

12. Updates to This Policy

We may update this Refund Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Material changes will be communicated via email to all customers.